Shipping & Return Policy

Shipping & Returns

We continue to operate and fulfill orders while taking all precautionary measures to protect our employees and customers during this time 

Due to the current situation regarding COVID-19, there may be some delay in the processing and shipping of online orders.


Return & Refund Policy

We accept returns & refunds within thirty (30) days of the product delivery date if and only if the product is defective.

For our personalized dog collars, please make sure you have filled in the Dog Breed and Weight for your dog on the product page before purchasing. Otherwise, we cannot guarantee a refund is applicable if the size is not perfectly fit. It is subject to the final decision by WOOFGIFT.
Please note: If your package is on the way, you must wait for it to arrive and check before requesting a refund.

Upon receiving and checking the returned product, the price of the order would be refunded to your credit/debit card or account used for the purchase.

Please contact support@wooofgift.com if you have any questions or concerns as well as for direct information regarding your order.

Handling Fee

Due to the costs associated with original order and refund management we do keep a 5% handling fee when processing refunds.

Cancellation Policy

Customized products are exclusive, so we do not support the cancellation of orders once the order has been processed.

Shipping Policy

We typically process orders within 24 hours from the time that we receive your order and credit verification has been confirmed. Delivery time varies from 7 days to 10 days. (It may vary a bit due to the current COVID-19 situation).

The overall shipping process consists of two parts.

1. Your dog collar(s) will first get engraved at our partnered laser engraving center. The dog collar(s) will then go through the relative assurance process before entering the second shipping phase (handled by USPS).

Regarding the status of the engraving phase, you can track it on
https://global.cainiao.com

USPS, our partnered shipping carrier, will handle your package. You are expected to see messages like “Your package is on its way to a USPS facility” or “USPS Currently Awaiting Package” on the USPS website (https://tools.usps.com/go/TrackConfirm) after the parcel was shipped.

The shipping status on the USPS website will get updated accordingly once the USPS sorts your package.

Please contact support@wooofgift.com if you have any questions or concerns as well as for direct information regarding your order.

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